{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/497daead26be480d9b3fb84d19ac5c03\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/497daead26be480d9b3fb84d19ac5c03-3bb36dee4061e73f.gif","duration":372.196,"title":"How to Create, Assign, and Track a Dispatch","description":"This Loom explains how the Dispatch feature works to assign security officers to calls like alarm activations or noise complaints. The presenter shows creating a new dispatch with a title like Suspicious Person Reported, selecting a site such as an HOA, setting priority, assigning personnel, and adding details and attachments like images or videos. Dispatch progress is tracked automatically through a timeline with stages including assigned, opened, started, and arrived, and the officer app shows timestamps when the dispatch is opened without manual acknowledgment. The Loom also demonstrates dispatch communication via an optional dispatch feed chat, where officers can ask questions such as the last known direction and dispatchers can respond."}