{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/497f0f56372a46839f922be8f3ceddcc\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/497f0f56372a46839f922be8f3ceddcc-f70b37989c9ec9e9.gif","duration":30.708,"title":"How to Manage Review Requests for Returned Customers 🛍️","description":"In this video, I walk you through the process of managing review requests for customers who have returned items. If you prefer not to send a review request to a specific customer, simply go to their contact profile, navigate to the automation section, and remove them from the active workflow by clicking the small x. This ensures they won't receive a review request. Please take a moment to familiarize yourself with this process to enhance our customer experience."}