{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4a5b7d14009f4989b09561a0a8656487\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4a5b7d14009f4989b09561a0a8656487-a47f0d14a68d13ce.gif","duration":193.361,"title":"How to Reset a Customer Portal User's Password","description":"In this tutorial, I walk you through the process of resetting a customer portal user's password, which can be necessary if they forget it or if their verification code has expired. I demonstrate how to access the user detail screen, verify the email and profile settings, and ultimately reset the password by sending a new link to the customer. Additionally, I cover how to temporarily freeze a user or deactivate them if they no longer need access. Please ensure that you double-check the user’s details before making any permanent changes. Let me know if you have any questions!"}