{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4a63859ba52b4978a2dcd226cc61c62f\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4a63859ba52b4978a2dcd226cc61c62f-51a6cdf96890525d.gif","duration":234.496,"title":"Improving Voice Name Confirmation Workflow","description":"This Loom demonstrates and discusses a voice workflow for confirming a caller’s first and last name using a custom name-correction function. The flow reads extracted name variables, calls a custom function via a POST request with first name and last name queries, and returns corrected first and last names plus ambiguity information and a basic low-confidence flag set to false. If the name is confirmed it proceeds to a departure message; otherwise the loop repeats, and the demo includes calling through Twilio. The creator considers improvements to add next-strategy and attempt counts, fall back to in-call SMS on the last attempt, and ask for repeated or slower speech when ambiguity remains."}