{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4a8ec80b0b754a76b01a1f4e3bb1aaf5\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4a8ec80b0b754a76b01a1f4e3bb1aaf5-f0fea92a9e1cedeb.gif","duration":98.752,"title":"Customizing Cancellation Confirmation Emails","description":"This Loom explains how the cancellation confirmation email is triggered and how it can be edited. It notes that the email contains only basic information by default, including Dear Parent with the parent first and last name and a cancellation confirmation listing. The process starts when a cancellation request sits in the Pending area until it is accepted by checking the tick and selecting the last class date. Once accepted, the subscription is cancelled and the email is sent to the parent; the presenter received an example of this confirmation email and shows that you can word and customize its contents as desired."}