{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4c133951a07245abbafe800f7026276c\" frameborder=\"0\" width=\"1720\" height=\"1290\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1290,"width":1720,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1290,"thumbnail_width":1720,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4c133951a07245abbafe800f7026276c-948ad9ad5178af24.gif","duration":104.436,"title":"AI Refund Agent Applies Wayfair Return Policy","description":"This Loom demonstrates an AI refund agent that follows Wayfair’s actual return policy to draft customer replies. The agent searches a customer inquiry, applies a 30 day return policy, accounts for any shipping deducted from the refund, and shows the decision and rationale along with the ready to send draft. A second use case covers a customer request to return a clearance chair, which is denied because clearance items are not refundable per the cited policy clause. The appropriate response is then prepared for the customer service representative to send."}