{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4ce6c7f2ac904842a05c4a98bcd8e7a3\" frameborder=\"0\" width=\"1662\" height=\"1246\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1246,"width":1662,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1246,"thumbnail_width":1662,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4ce6c7f2ac904842a05c4a98bcd8e7a3-83b3ba1d5b3e1d4e.gif","duration":115.968,"title":"Optimizing Customer Documentation for Better Outcomes 📈","description":"In this video, I discuss how to optimize customer documentation to ensure it effectively helps our customers achieve their goals. I demonstrate this using a knowledge base article about LOM models, highlighting its technical nature and the need for optimization. The agent I introduce conducts a thorough audit of the document in under a minute, providing an outcome score, an executive summary, and specific recommendations for improvement. I encourage you to share your documents with the agent to enhance their value and increase customer adoption. Let's make sure our documentation hits the right notes for our customers!"}