{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4d27b5e69d71471c8709ec0cb664328b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4d27b5e69d71471c8709ec0cb664328b-c60c6dc9bd002a3f.gif","duration":1920.369,"title":"Lofty: Beginner Course","description":"This Loom explains the Lofty beginner setup, focusing on getting agents familiar with the platform and importing contacts into the CRM. It reviews Lofty’s main navigation, including People and Pipelines, and clarifies that People is the core database used in beginner. The speaker details how to import an Excel or CSV via CRM, upload the file, ensure required column headers and a lead type column, handle unmatched fields, and choose how to treat invalid lead types and duplicates, then notes imports may take 15 to 20 minutes to fully appear. The Loom also covers key account settings to complete in Profile, including personal info, Stellar MLS ID and NERDS number, and email and integrations like Gmail sync."}