{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4d2e138a8ed349ba8a83f082bb409a10\" frameborder=\"0\" width=\"2048\" height=\"1536\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1536,"width":2048,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1536,"thumbnail_width":2048,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4d2e138a8ed349ba8a83f082bb409a10-f93e7fbf6de01d23.gif","duration":72.433333,"title":"Understanding SocialNPS Survey Results and Patient Feedback","description":"In this video, I walk you through the results page for our SocialNPS survey, where we can see responses from patients like Olivia and Charlotte. For March 15, Charlotte rated us an eight, which is good but not a promoter score. Instead of asking her for a review, I requested feedback, and she mentioned that parking was difficult to find. This insight is valuable, and I suggest we consider improving our parking situation. Every patient response is important, and I encourage you to review these insights regularly."}