{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4deefcaffb564c5d8b1807282c251eb1\" frameborder=\"0\" width=\"1672\" height=\"1254\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1254,"width":1672,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1254,"thumbnail_width":1672,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4deefcaffb564c5d8b1807282c251eb1-5640abc199563592.gif","duration":355.253,"title":"Enhancing Customer Service Requests in Point of Sale Systems 🚀","description":"In this video, I walk you through the customer inquiry feature under point of sale, specifically when viewing customer detail and the cereal number inventory tab. I highlight the ability to initiate a service request by clicking the Create Service Request button, which is not a new feature, but now allows you to choose between different billing and shipping customer information if they differ. This enhancement will be especially helpful for those working with builders who purchase products and ship them to specific customers. I encourage you to familiarize yourself with this process to streamline your service requests. Please reach out if you have any questions or need further clarification."}