{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4f8b1e82b79f41e4b91d0b8926dea806\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4f8b1e82b79f41e4b91d0b8926dea806-8994d0aadb6a9b8c.gif","duration":53.151,"title":"How to Reset User Passwords in ServiceTracker 🔑","description":"In this video, I walk you through the process of resetting passwords for users in ServiceTracker. It's a common issue when someone logs out or switches to a new mobile phone or PC and forgets their password. To reset a password, simply go to the setup area by clicking the gear icon, navigate to the users section, and select the user you need to reset. Make sure you're viewing all users or active technicians, tick the box next to their name, and then click reset. If you have any users facing this issue, please follow these steps to assist them."}