{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/4ff70e3754424d7ea24bed860fb45b7e\" frameborder=\"0\" width=\"2560\" height=\"1920\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1920,"width":2560,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1920,"thumbnail_width":2560,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/4ff70e3754424d7ea24bed860fb45b7e-57aa5735927b79ec.gif","duration":429.333,"title":"How to Mark No Show Appointments","description":"This Loom explains how to process no show appointments in the Square system via the Skin Studio 211 community WhatsApp workflow. For each day and location, staff find the customer name and attempt Mark as no show, then charge the cancellation fee using card on file, trying each card if multiple exist, and selecting thumbs down when a charge cannot be made. The manager example covers West Lansing and appointments around April 30 and 5 15 to 5 16, noting some charges go through and others require charging a gift card if present. It also covers checking and removing no show points when the charge fails, and deleting appointments that were rescheduled so they do not remain on the schedule."}