{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/509721878e314dc9ace5cb337e18d631\" frameborder=\"0\" width=\"1472\" height=\"1104\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1104,"width":1472,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1104,"thumbnail_width":1472,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/509721878e314dc9ace5cb337e18d631-561428b7823088e5.gif","duration":430.025,"title":"CSH Updates: Reopening Cases","description":"This Loom explains that support cases can be reopened for up to 30 days after they are marked closed. The presenter notes an email notification that offers a Reopen My Case button, and says the reopen process has been tweaked to be more reliable, with fewer errors and more straightforward language. The Loom also mentions that if the button does not work, there is a URL provided below, which will prompt the user to log in. The overall goal is to make it easier to get extra assistance and reach resolution faster."}