{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/50bc322469c1435288c9055e5ad931a1\" frameborder=\"0\" width=\"1658\" height=\"1243\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1243,"width":1658,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1243,"thumbnail_width":1658,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/50bc322469c1435288c9055e5ad931a1-a5f52016559e4dbc.gif","duration":405.328,"title":"New Flat Rate Referral Program Feedback","description":"This Loom captures Melody’s feedback on a month of working with Stuart and Mike using the WARM method to improve The New Flat Rate’s referral program. She says the excitement about referrals was contagious, and she valued customer interviews from an outside perspective that exposed gaps in their systems. She also notes that the referral program previously offered $500 per referral but was not well tracked or actively requested, and that employees now have clearer to-dos and ownership tied to growth. She suggests organizing tasks with higher-level to-dos in tools like Notion and providing pre-meeting reading expectations. The conversation is framed as part of a 30-day sprint with continued value and momentum beyond July."}