{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/50de756e2dac4aeeb088158c09d7265d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/50de756e2dac4aeeb088158c09d7265d-7d1a73c63379cf26.gif","duration":83.031,"title":"AI Refund Eligibility Agent Demo in Action","description":"This Loom presents an AI agent that automates the end to end refund eligibility and response process using Wafers internal return policy. It describes a 30-day window for damaged items and how the agent checks the return window, item condition, compliance, and clarity. The walkthrough shows an approved refund scenario for a sofa with 95% confidence, including automatically generated customer email content. It also demonstrates a denied mattress refund with 95% confidence, again providing an automated denial email and reasons against eligibility."}