{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/50f82066b2b646398c2457a1669e6a3e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/50f82066b2b646398c2457a1669e6a3e-00001.gif","duration":197.16,"title":"Ticket Properties information Display","description":"In this video, I will walk you through the ticket details and ticket properties within your inbox. You will learn how to view the body of the email, navigate through your tickets, and access contact information. I will also explain key information such as the ticket status, due date, and ticket type. No action is required from you, but this overview will help you better understand the ticketing system."}