{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5118677b7ad542ae93953778f5621963\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5118677b7ad542ae93953778f5621963-668ef65743521c0d.gif","duration":163.566667,"title":"Call Routing | Better Stack","description":"In this video, I walk you through setting up call routing with Betterstack, allowing your team to connect with the current on-call person using a dedicated phone number. I demonstrate how to select the originating country, choose the team for escalation, and set up a simple escalation policy that includes email and push notifications. Additionally, I cover advanced settings like transcription language, call blocking options, and custom welcome messages. I also highlight that incidents can be automatically acknowledged when the on-call person answers. Please follow along with the setup to ensure your team is equipped to handle incidents efficiently."}