{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/517587dac3984d40ab816e692efe702a\" frameborder=\"0\" width=\"1772\" height=\"1329\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1329,"width":1772,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1329,"thumbnail_width":1772,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/517587dac3984d40ab816e692efe702a-00001.gif","duration":165.93221656100005,"title":"Demo - AI in Customer Experience","description":"In this video, we introduce Twig AI, an AI product for enterprise tech that empowers customer support teams. We explain how Twig can reduce operational costs and improve response times by allowing agents to query across various data sources for quick responses to tickets. We highlight key features of Twig, including how to ask a question, edit a response, set up an AI persona, and find the data sources that are searched. We emphasize that Twig’s AI Brain makes searching large databases for answers as quick as a couple of seconds. By using Twig, customer support agents can spend less time searching and writing responses which empowers them to be more efficient and quicker at helping clients with their needs."}