{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/519247c3e2db4fcbb0654e5a2c23a9f0\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/519247c3e2db4fcbb0654e5a2c23a9f0-d4f61d39ca76c3c8.gif","duration":132.779,"title":"How to Turn On Patch AI Conversation Assistant","description":"This Loom explains how to turn on and use Patch AI Conversation Assistant to handle incoming customer messages in Messenger. It first advises confirming your account has access to Conversation Assistant and, in Account Settings, setting up AI context by reviewing FAQs, brand voice, and policies. Next, it walks through Messenger Settings to test Conversation Assistant, select which team member conversations should escalate to for human takeover, and enable it for all new incoming conversations. It also shows how conversations can be assigned to AI, reviewed as they arrive, and taken over by a human when needed."}