{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/51c5c053a02c4ae8a286a5b8f09a0262\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/51c5c053a02c4ae8a286a5b8f09a0262-c2628a582df714a5.gif","duration":241.831,"title":"How to Set Up Product Reminders for Yearly Services","description":"In this video, I walk you through how to set up reminders for products, specifically focusing on a yearly service reminder. I demonstrate creating an email and SMS template that notifies customers when their equipment service is due, using placeholders for equipment names and serial numbers. I also show how to attach these reminders to products in the system, ensuring they are sent out automatically 21 days before the due date. Finally, I highlight how to access the reminder report to keep track of upcoming reminders. Please make sure to follow these steps to enhance our customer service process."}