{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/521d788bc4bf4c818b5d153fe1a289b0\" frameborder=\"0\" width=\"1664\" height=\"1248\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1248,"width":1664,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1248,"thumbnail_width":1664,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/521d788bc4bf4c818b5d153fe1a289b0-1704793791462.gif","duration":625.7666666666665,"title":"AI Series: Related Incidents","description":"Hi, I'm Millie, one of the engineers working on our new AI features. In this video, I'll be introducing one of the features called Related Incidents. The problem we're addressing is that incidents can occur multiple times, but it's not always easy to identify duplicates. Our solution is to use AI to analyze incidents and suggest related incidents that may be similar. I'll demonstrate how this works using a fake incident. Watch the video to see how Related Incidents can help streamline incident management."}