{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/525375d8a6aa461e9cab6bb6027537a8\" frameborder=\"0\" width=\"1662\" height=\"1246\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1246,"width":1662,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1246,"thumbnail_width":1662,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/525375d8a6aa461e9cab6bb6027537a8-2a3f998077e78287.gif","duration":149.542,"title":"How to Process Refunds in Your Admin Portal 💰","description":"In this video, I walk you through the process of refunding orders in our admin portal. I demonstrate how to navigate to a client's profile, access their order history, and select the order to be refunded. You'll see the importance of entering a reason for the refund, which is internal and not visible to the client. I also highlight that once the refund is processed, the patient will receive a notification, and any unredeemed items will be removed from their account. Please ensure that the manage refund setting is enabled in order to proceed with this action."}