{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/52d6df4f0ddc4f8ab91b00e01fa73ca3\" frameborder=\"0\" width=\"1838\" height=\"1378\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1378,"width":1838,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1378,"thumbnail_width":1838,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/52d6df4f0ddc4f8ab91b00e01fa73ca3-dfe31c73df215e45.gif","duration":228.679,"title":"Customer Satisfaction Simulation Overview and Reflection","description":"In this video, I outline to learners how the Customer Satisfaction Simulation will work, emphasizing the importance of developing your interpersonal skills through empathy, active listening, and problem-solving. The learners will participate in a simulated customer interaction during a scheduled Zoom call, where the Facilitator will play the role of the customer. After the simulation, learners will receive a rubric for self-reflection, and a Facilitator will provide feedback based on the same rubric. This formative assessment is designed to help learners practice and improve their skills for future scenarios. For learners - Please be prepared to engage fully and reflect on your performance afterward."}