{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/53bce8f5ccfb460d8c54b20c8b93b1b6\" frameborder=\"0\" width=\"1152\" height=\"864\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":864,"width":1152,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":864,"thumbnail_width":1152,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/53bce8f5ccfb460d8c54b20c8b93b1b6-00001.gif","duration":183.413,"title":"Understanding the Role of a Customer Success Manager 😊","description":"My perspective of what it means to be a Customer Success Manager and being a client expert.\n\nCheck out this video as well! I role play situation where we need to reset clients expectations due to miscommunication between them and the sales team. https://www.loom.com/share/027fb8ac8102441d9ee332d114c5d559?sid=1e67941c-4a37-428e-9c5d-11e6d696624b"}