{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/54b38fd5c95b48408a29774fe7776751\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/54b38fd5c95b48408a29774fe7776751-7dc94a2605e40105.gif","duration":491.515,"title":"Introducing MyAccess and AI Digital Assistant for Access Tax ","description":"This Loom explains the new MyAccess portal, the renamed Access Customer Success Portal. You continue to log in with the same username and password, or register if you have not signed up. After signing in, you can get help via the Help Centre or the left side Need Help tile, including Ask a Question and Get Help for account assistance. The main change is that the “Contacts” form is now connected to an AI Digital Assistant in Access Tax, which can provide instant answers with sourced articles and, if needed, escalate to a Support Specialist with a conversation history and reference ID. Responses from the Support Specialist arrive by email and you can continue in MyAccess through the Messages icon."}