{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/54c8ef7bf45141f09251f4839b9da145\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/54c8ef7bf45141f09251f4839b9da145-fdd1d285645a3640.gif","duration":167.284,"title":"How to Log Into Access and Clear Cache &amp; Cookies","description":"This Loom explains how to log into an access evo account and resolve login or platform access issues by clearing browser cookies and cache. It instructs viewers to use the login link go dot access a cloud dot com, enter their email, and click Next, then use the top left Access menu to select a product such as the learning platform for training and certificates. If they have difficulty accessing the platform, it recommends clearing cookies and cached files: in Chrome via Settings, Privacy and security, Delete browsing data, selecting cookies and other site data and cached images and files for All time, then clearing data. For Microsoft Edge, it similarly advises browsing data cleanup with cookies and other site data and cached images and files set to All time and then clearing it before trying to log in again."}