{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/54f3c1d900464b3496342c60760c5c2d\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/54f3c1d900464b3496342c60760c5c2d-9e1db6cc655b3ebc.gif","duration":150.466667,"title":"How to add a Pet Owner","description":"This Loom explains how to add a new pet owner profile in the system. It instructs users to run a record search first to confirm the pet owner does not already exist, then click add a pet owner and complete all required fields marked with a red asterisk, including date of birth if a senior citizen license fee discount applies. It recommends entering an email address and verifying it by filling it twice, allows adding an external identifier, and requires phone numbers with no special characters entered all at once. It emphasizes confirming the pet owner’s current address using suggested entries or manual entry and validating the address if required, then saving the pet owner details."}