{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/550d9a4fa0de49a7ad2ab05f0d11fe02\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/550d9a4fa0de49a7ad2ab05f0d11fe02-b506ea1725f6025e.gif","duration":354.176,"title":"How to Set Up AI Context in Patch","description":"This Loom explains how to set up AI context in Patch so Patch AI can write better SMS messages, emails, automations, and customer replies. To get started, go to Account Settings and click AI Context, then use Add Context to choose information types like brand voice and tone, business overview, audience, common promotions, FAQs, policies, or a custom freeform field. For brand voice, add phrases to use or avoid and tone preferences. For FAQs and policies, enter questions and answers and include details like refund, shipping, contact, and recurring offer fine print and timing."}