{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5516b0475f9544028c897a11cb501aec\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5516b0475f9544028c897a11cb501aec-1945cc5081a17f7b.gif","duration":182.326,"title":"Creating a Slack Notification Workflow for Closed Tickets","description":"In this video, I walk you through creating a workflow that sends a notification to a Slack channel when a ticket is closed. We start by navigating to the fin AI agent section and setting up a new workflow from scratch, specifically focusing on customer tickets. I demonstrate how to set the trigger for when a teammate changes the ticket state to Resolved and then how to notify the selected Slack channel. Please make sure to follow along and set up your own workflow as I guide you through the steps. Once everything is configured, remember to give it a title and set it live to activate the notifications."}