{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/558197c223a748328e9311563ee4326b\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/558197c223a748328e9311563ee4326b-00001.gif","duration":90.42,"title":"How To for KB: Give Staff Access to view Client Passes and Memberships","description":"In this video, I discuss the reasons why your staff may not be able to view client passes and memberships. I walk through the steps to troubleshoot this issue by adjusting staff roles and permissions. It is important to ensure that the \"managed clients\" option is checked for the staff role to grant access to passes and memberships. No action is requested from the viewers."}