{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5602fc0362e24884b9e62fa76061ee18\" frameborder=\"0\" width=\"1764\" height=\"1323\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1323,"width":1764,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1323,"thumbnail_width":1764,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5602fc0362e24884b9e62fa76061ee18-3924565e4713b358.gif","duration":168.3361,"title":"Enabling Customer Choice: Returns vs. Warranties 🛍️","description":"In this video, I review how to set up an automation that allows customers to choose between returns and warranties. This feature is particularly useful within the first 30 days of purchase, where customers can opt for a warranty claim if their product is defective, rather than defaulting to a return. I walk you through the simple setup process, including naming the rule and customizing the detail text for customer guidance. If you have both return and warranty policies, I encourage you to implement this feature to enhance customer experience. Please take a moment to explore the settings and customize the text as needed."}