{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/56df30c2ffcd4ed0bede58184d8729ab\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/56df30c2ffcd4ed0bede58184d8729ab-1555588c82ce0290-full.jpg","duration":685.11,"title":"Managing Contacts","description":"This video provides an overview of the Contacts Dashboard, focusing on how to efficiently manage and organize contacts. It covers key functions such as adding contacts, using search and filter tools, and leveraging the mass select option. The tutorial also explores the contact details screen, demonstrating how to update contact information, assign internal tags, manage list and account access, and review email and inquiry engagement. Special attention is given to inquiry-only contacts and best practices for maintaining a healthy database by regularly monitoring heart bounces and unsubscribes."}