{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/57954216c9fa4f9ba5108fb19ef3db90\" frameborder=\"0\" width=\"0\" height=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":0,"width":0,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":0,"thumbnail_width":0,"thumbnail_url":"https://cdn.loom.com/assets/img/og/slack-protected-video.gif","duration":131.53577524800002,"title":"Understanding Topics and Topic Reports","description":"In this video, I will explain how Topics work on the Topics page and how Topic Reports can help you analyze customer reviews. Topics are clusters of reviews that summarize the overall sentiment and general topic of a review, rather than just specific keywords. By clustering reviews into topics, you can easily identify high-level trends in areas such as shipping or website experience. I will also discuss default brand topics and how you can create your own custom topics for tracking. Watch this video to learn how to effectively use Topics and Topic Reports to gain valuable insights from customer reviews."}