{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/57d707130b4c444dbb2d277b1bd697e0\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/57d707130b4c444dbb2d277b1bd697e0-39bf786ffe6360eb.gif","duration":367.088,"title":"Setting Up a Customer Inactivity Workflow pt1 ⏳","description":"In this video, I'm going to guide you through setting up a workflow that triggers when a customer becomes unresponsive in a conversation. We'll start by navigating to our fin AI agent tab, where I'll show you how to create a new workflow from scratch using the \"during conversation\" category. The first step is to determine how long a customer should be considered unresponsive, and for this example, we'll set it to five minutes. Please follow along as I demonstrate each step to ensure you can implement this effectively."}