{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5827787ca2b5415abf8c748e147d94e1\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5827787ca2b5415abf8c748e147d94e1-1715155363986.gif","duration":412.321,"title":"Direct 101: Managing Bookings, Cancellations, Alterations and Sending and Requesting Fees","description":"In this episode of Direct101, I will guide you through the process of managing bookings, cancellations, and fees in the Direct platform. I will explain how to view and verify the status of bookings, handle alterations requested by guests, collect or refund money using the send or refund option, and cancel reservations. Pay close attention to the timestamps for each topic. No action is required from you, but this information will help you navigate the Direct platform more effectively."}