{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/58c8a68fe4684a64a772e2d476b08228\" frameborder=\"0\" width=\"1436\" height=\"1077\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1077,"width":1436,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1077,"thumbnail_width":1436,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/58c8a68fe4684a64a772e2d476b08228-90bf2908486975e7.gif","duration":111.719,"title":"Objection Handling Course Overview for Reps and CSMs 🎯","description":"In this 20 minute e-learning course, built in one hour and 15 minutes for HubSpot sales and customer service reps, I walk through objection handling. First I reframe objections as buying signals so the mindset is right before tactics. Then we use the ACRE framework, practice the Big Five Objections with branching scenarios, and review a Don't Say That, Say This list plus a knowledge check. I also show ACRE works for CSM, and the close includes a 5 question knowledge check with an 80 percent threshold. No specific action was requested from you."}