{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/58eec22229884d109a318cd56c4d035d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/58eec22229884d109a318cd56c4d035d-1d14d8588039cbcf.gif","duration":222.811,"title":"Conversations-Starting a Text Conversation-March 2025","description":"In this video, I walk you through how to start a conversation in our system, focusing on two main methods. First, I demonstrate how to access the Conversations menu and use the Start Conversations icon to initiate a new chat or find existing ones. Then, I show you how to use the quick pop-up screen for the same purpose. Please make sure to follow these steps when you need to start a conversation with a customer."}