{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/58f4b08a99d843e99b7dc52004425928\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/58f4b08a99d843e99b7dc52004425928-8ce9fb77314eef7c.gif","duration":579.474,"title":"Faster Incident Resolution via Slack ChatOps ","description":"In this video, I walk you through how our team can effectively resolve incidents while collaborating on Slack. I cover the key roles involved, including the site admin, incident manager, and on-call team member, and demonstrate the process of connecting Slack to our JSM site. I also highlight the automation rules for creating Slack channels and updating incident statuses. Please make sure to review the automation setup and familiarize yourself with the incident management flow."}