{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5921291bae46468183bb76de222e096b\" frameborder=\"0\" width=\"1774\" height=\"1330\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1330,"width":1774,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1330,"thumbnail_width":1774,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5921291bae46468183bb76de222e096b-4479b1b0bfd33d7b.gif","duration":159.4,"title":"Customize Default System Messaging","description":"This Loom explains how to edit Auto’s default system message templates on the premium plan for patient outreach. It covers going to Settings then Messages, finding templates like the refill reminder, and editing both email and SMS versions (emails have no character limit while texts do). It also notes French templates are available if your clinic communicates in both languages, and that placeholders automatically populate with patient or clinic details and additional placeholders can be added. Finally, it explains Order Link templates, including editing email and SMS versions and creating additional templates via Add Order Link Template."}