{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5999577ddb884e38bfc8591286a01506\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5999577ddb884e38bfc8591286a01506-9c296cb08adf810c.gif","duration":188.779,"title":"How to Open Your Inbox","description":"This Loom explains how to open and use the inbox by reviewing external, internal, and list stacking communication. It describes that External covers communication, tasks, or appointments for sellers, buyers, vendors, and agents, while Internal is for messaging your team through private messages or group chats, and List stacking tracks prospect communications such as abandoned leads, open communication, appointments scheduled, tasks assigned, and more. It notes communication type icons: V for vendor, A for agent, B for buyer, and S for seller, and shows how to view communication history by clicking the conversation. It also mentions you can apply filters by contact type and activity status (including red, flagged, or archived) and mark conversations as unread or archive them."}