{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/59d8bbf813ee4523a11f2de4282df2f5\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/59d8bbf813ee4523a11f2de4282df2f5-d8f5f38f5eed3bcf.gif","duration":302.341,"title":"What Happens After Contract Sent to Member","description":"This Loom shows what happens after a contract is sent to a member for signing, including what the member sees and how required fields are completed. The member receives an email with a link and a Costco-specific call number, plus an internal live chat message for the sales rep. When opened, the form displays the member name, document reference number, and prefilled signature and date fields, requiring 13 mandatory fields plus 2 optional fields, including an optional physical shop card request for up to four weeks. The date calculations account for the member age and holidays such as Memorial Day, using day three for under 65 and later dates for those 65 and over, and the member can submit once all fields are confirmed."}