{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5b7b4eb97111491c9f339995144748b0\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5b7b4eb97111491c9f339995144748b0-3476b20c6b11b8d0-full.jpg","duration":332.332,"title":"Square Terminal- Troubleshooting Connectivity","description":"Troubleshooting Scenarios for Square Terminal Connectivity\n\n1. **Scenario 1: Not Connected to the Network**\n\n   - Yellow bar with Wi-Fi symbol and explanation point indicates no network connection.\n   - Log in with cashier code, navigate to Settings> Hardware > Network.\n   - Enable Wi-Fi, add hidden NCC network if not visible, enter password (CapeLight245) to connect.\n   - Return to checkout screen once connected.\n\n2. **Scenario 2: Not Logged into North Coast Church Square Account**\n\n   - Connected to the internet but not logged in.\n   - Tap on sign-in, use device code provided with the terminal. (This is a 12-digit code with a combination of numbers and letters, different from the 4-digit numerical passcode.)\n   - If device code is lost, contact web team for assistance.\n   - Enter device code, then log in with campus passcode.\n\n3. **Scenario 3: Not Connected to Account or Internet**\n\n   - Internet symbol with exclamation point, not connected to account.\n   - Start by connecting to the network first before entering device code.\n   - Tap on change settings, navigate to Network, enter password to join NCC network.\n   - Once connected, exit and log in using the device code provided.\n\n4. **Additional Support**\n\n   - For further assistance, submit a ticket to the webteam@northcoastchurch.com."}