{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5c52c61a27434dc3aff431757b9e7b65\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5c52c61a27434dc3aff431757b9e7b65-00001.gif","duration":265.086,"title":"Customizing Incident Templates in the Admin Section","description":"In this video, I will guide you through the process of customizing incident templates in the admin section. We will start by accessing the template library and selecting the template we want to edit. Then, we will rearrange fields by dragging and dropping them into the desired positions. I will also show you how to remove fields and edit existing ones. Additionally, I will demonstrate how to add new fields from a list of options. Finally, I will explain how to make fields required or optional. By the end of this video, you will have a clear understanding of how to customize incident templates to suit your needs."}