{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5cc9491a56ee449a87b0f0e982ccbba0\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5cc9491a56ee449a87b0f0e982ccbba0-1709937234880.gif","duration":414.731,"title":"Tasks 101","description":"In this video, I explain the concept of tasks in Regal. I provide examples of different types of tasks, including customer touch points (SMS, email, calls), internal to-dos, and operational action items. I also highlight the 4 different ways tasks can be initiated (inbound, manual outbound, scheduled, triggered by a journey). Finally, I explain the Task Lifecycle and where you can view tasks as a manager or admin."}