{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5d2b6e70db8d495e859be79e7a7bddf8\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5d2b6e70db8d495e859be79e7a7bddf8-full-1702886651810.jpg","duration":1646.2,"title":"CCAS Symposium-Enterprise-grade AI for enhanced CX","description":"In a world where artificial intelligence (AI) has transitioned from a nice-to-have to an imperative, Thomas and Isuru discussed AI's expanding role across diverse industries.\n \nMoving beyond its current influence to address potential pitfalls and risks enterprises might face, they will offer insights into strategies businesses can adopt to leverage AI in an ever-evolving landscape.\n \nFinally, using real-world examples, Thomas and Isuru illustrated AI’s transformative power on customer engagement dynamics and contact centre operations, enabling organisations to elevate customer experiences while creating a long-lasting competitive advantage.\n \nFor more information on AI in CX, check out our article for the full breakdown: https://toku.co/blog/ai-enhanced-cust..."}