{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5d68a681fec248ff9541773e5ae64f98\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5d68a681fec248ff9541773e5ae64f98-0675e3ec0b56cf94.gif","duration":212.5,"title":"The Required Field Loop That Breaks Voice AI Agents","description":"This Loom explains the required field loop that can break voice agents by causing them to repeatedly ask for the same information when callers refuse. The speaker shows a demo where, after collecting a name, the agent asks for a phone number again and again because the prompt marks the field as required but does not define what to do on refusal. The fix is a single rule: after the caller refuses (or the required feels once), ask one more time with a brief reason, then mark the field as refused and stop. This prevents frustrating leads from hanging up and makes the agent sound more competent, like a human receptionist."}