{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5e78f1b735a54152aaf4ac61cae34e6b\" frameborder=\"0\" width=\"1440\" height=\"1080\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1080,"width":1440,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1080,"thumbnail_width":1440,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5e78f1b735a54152aaf4ac61cae34e6b-4fb1ae29c5cad28f.gif","duration":81.487,"title":"Fixing Frequent Logouts on Your Chartnote Account 🔒","description":"In this video, I address the issue of frequent logouts from your charted account on the mobile app. If the app isn't set up to use Face ID, it will log you out every six hours. To ensure your account stays logged in for up to five days, please enable the biometrics option in the app settings. Simply go to the hamburger menu, click on settings, and enable the use of biometrics, passcode, or pattern to unlock. This will enhance your security and streamline your login process."}