{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5ebd7abd52ca451e8f7c3eca0cad8b29\" frameborder=\"0\" width=\"1256\" height=\"942\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":942,"width":1256,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":942,"thumbnail_width":1256,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5ebd7abd52ca451e8f7c3eca0cad8b29-00001.gif","duration":67.36666666666666,"title":"Understanding the Operator's Workspace","description":"In this video, I will walk you through the operator's workspace and explain how to navigate through it. I will show you where to find your active and unassigned cases, and explain the difference between the two. By the end of the video, you will have a clear understanding of how to use the workspace effectively. No action is required from you, this is purely for informational purposes."}