{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5ec01be5f331409bb37ec15112e4acbc\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5ec01be5f331409bb37ec15112e4acbc-0c327b99534ae988.gif","duration":615.824,"title":"Overview of Contact Types and Notifications in PRISM System 📅","description":"In this video, I provided an overview of the new contact types feature in our PRISM system, which replaces the previous roles terminology. We now have default contact types like assignee, follower, insurance contact, and tenant, which users cannot rename but can customize notifications for. I also demonstrated how to create custom contact types, allowing for a virtually infinite number of options to ensure everyone receives notifications as desired. It's important for users to be thorough when selecting notifications to ensure they are applicable. Please take a moment to explore these features and consider how they can enhance your notification management."}