{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5f04a840e0584cf8b59f13604f191283\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5f04a840e0584cf8b59f13604f191283-e634b8dc9e27bdb1.gif","duration":220.587,"title":"Kian Blackstock Customer Support and QA Experience","description":"This Loom covers Kian Blackstock’s experience and how they would manage scheduling, quality follow-up, and last-minute staffing needs. Kian states they can commit to the schedule ongoing, including rotating weekends and supporting U.S. business hours as needed, and highlights over six years in customer support, operations and workforce coordination, and quality assurance across e-commerce, healthcare, vacation rentals, recruiting, and patient care. They explain their QA background reviewing calls and evaluating workflows, and their staffing approach for cancelations by confirming the reason, reviewing available worker pools, and prioritizing qualified workers nearby with strong attendance and relevant certifications. After a shift, Kian would monitor arrival and operations using a clocking system, then follow up with clients for feedback, document concerns, and ensure timely resolution."}